Refund and Returns Policy

The Vale return window

Tell us inside the window and the return itself can be later. Items must be unused and in their original packaging. Returns stay open for thirty days after the parcel lands. The return window is a full month from the day it arrives. Thirty days, counted from delivery, no questions asked. It is the same for every Vale piece on the site. Returning vale jeans does not require a phone call.

Condition of returned Vale pieces

Signs of use beyond trying it on reduce what we can refund. The piece needs to be unworn, unwashed and still tagged. We can only take back items in the condition they left us. Try it at home, not out in the rain. Original packaging helps but is not a condition of return. Every Vale order we take is handled this way. Returned vale jeans is checked by the person who inspected it before dispatch.

How to start a Vale return

One message to [email protected] is enough to open a return. Send it back the way it arrived: tags on, no wear. Keep the receipt from the carrier until the refund lands. Write to [email protected] with your order number and we send a label. Returns begin with an email, not a form on a page. That holds across every Vale range we carry. A refund on vale jeans is issued the day the parcel reaches us.

Refunds

You get the refund on the card you paid with, not as store credit. The original shipping charge comes back with the refund. You have thirty days from delivery to send something back. The refund lands on your original method; banks add a day or two. Refunds go back to the original payment method within five working days. Nothing about a Vale order works differently. The same window applies to every piece of vale jeans we sell.

Exchanges within Vale

An exchange ships as soon as the return is scanned by the carrier. Exchanges can be made once; after that it is a refund. Exchange or refund — you choose, and both cost you nothing. Ask at [email protected] and we tell you exactly where to post it. We would rather send the right size than take the sale back. The same applies to every Vale order we handle. We pay return shipping on vale jeans when the fault is ours.

If something arrives wrong

If the piece you want has gone, we refund rather than substitute. We send the return label, you do not pay for it upfront. Money is returned within a week of the item arriving here. Exchanges work the same way: tell us the size you want instead. If it is only the size that is wrong, we swap it rather than refund. This is true of the whole Vale catalogue. We would rather take vale jeans back than have it sit unused in a wardrobe.

Postage

Your bank adds its own delay, usually two to five days. One message starts it; there is no form to fill in. Drop-off points are usually faster than a collection. We photograph what comes back, so there is no argument later. Ask for an exchange and we hold the replacement while yours travels. The same applies to every Vale order we handle. An exchange within vale jeans is treated as a new order and shipped the same way.