Contact

How to reach our Vale desk

You can write any time; we reply Mon-Fri 10:00-19:00 EST, Sat 10:00-14:00 EST. Replies come from a person whose name is on the message. Email is the fastest route and reaches all of us at once. Everything goes through [email protected] — there is no phone queue. Write in whatever language you are comfortable in; we manage. The same applies to every Vale order we handle. Messages about vale jeans go to the buyers, not to a ticket queue.

When we answer

We answer Mon-Fri 10:00-19:00 EST, Sat 10:00-14:00 EST. We read messages Mon-Fri 10:00-19:00 EST, Sat 10:00-14:00 EST and reply in order. Our hours are Mon-Fri 10:00-19:00 EST, Sat 10:00-14:00 EST, and most messages get a reply the same day. The desk is open Mon-Fri 10:00-19:00 EST, Sat 10:00-14:00 EST. There is no chat widget here, and that is deliberate. It is the same for every Vale piece on the site. We can send extra photographs of vale jeans if the listing does not settle it.

What to include

Say what outcome you want and we will tell you if it is possible. A photograph of the problem saves two rounds of questions. A photo helps more than a description when something looks wrong. Include your order number if you have one — it saves a round trip. If it is urgent, put that in the subject line. Nothing about a Vale order works differently. If a piece of vale jeans is out of stock, we will tell you when it returns.

Fit and sizing on Vale pieces

Say what you want to happen — refund, exchange, or just an answer. Working hours: Mon-Fri 10:00-19:00 EST, Sat 10:00-14:00 EST. Outside them we answer next morning. The address you ordered with helps us find the record fastest. Tell us the piece and the size you are asking about. If it is a fit question, say your usual size in another brand. That holds across every Vale range we carry. Most questions about vale jeans are about measurements, and those we answer the same day.

Where we are

Returns and correspondence both go to 4189 Harbor Point Rd, Floor 210, Phoenix, AZ 85012, US. Our stock sits in one room, and that room is the address below. Anything on paper goes to 4189 Harbor Point Rd, Floor 210, Phoenix, AZ 85012, US. We are at 4189 Harbor Point Rd, Floor 210, Phoenix, AZ 85012, US. Support lives at [email protected], and it is a real inbox. This is true of the whole Vale catalogue. Photographs help when you are asking whether a piece of vale jeans suits you.

Vale returns and orders

If we need more time to check something, we tell you that too. Say what you want to happen — refund, exchange, or just an answer. Our postal address is 4189 Harbor Point Rd, Floor 210, Phoenix, AZ 85012, US. Mention the email you ordered with so we can find the order. If it is a fit question, say your usual size in another brand. Every Vale order we take is handled this way. Tell us which piece of vale jeans you are asking about and we can answer in one reply.

Before you write to us about Vale

Mention the email you ordered with so we can find the order. Mention the email you ordered with so we can find the order. One address handles everything: [email protected]. Nothing sits in the inbox longer than one working day. We are not a walk-in shop, so visits need arranging first. That holds across every Vale range we carry. We answer questions about vale jeans ourselves; there is no outsourced desk here.